FI Dashboard

FI Dashboard

The Pradhan Mantri Jan-Dhan Yojana (PMJDY) was launched on 15th August, 2014, with an objective to ensure that all citizens of India have access to bank accounts and debit cards. The scheme is a step in the direction of fulfilling the vision of financial inclusion and providing economic benefits for all sections of the Indian society.

While the scheme has been very successful in opening bank accounts for almost each and every household in India, the number of inactive accounts and the low balance in these accounts is a concern. Last mile service delivery becomes crucial. Therefore, the quality and timely availability of infrastructure, service and transaction data at the last mile from all stakeholders becomes important for provisioning adequate services. Today, limited information is available on many of the parameters and it cannot be easily consolidated.

There is no centralized dashboard for measuring operational KPIs of key stakeholders such as banks, SLBCs, and Business Correspondents. Following detailed discussions with Directorate of Financial Services and CSC e-Governance Services India, CDFI developed the Financial Inclusion MIS & Dashboard (in 2015). The Dashboard was developed to advance the below objectives:

  • Enhance monitoring and management of Banking Correspondent activities through a centralized dashboard & MIS portal;
  • Ensure availability of accurate data by sourcing it from banks on a periodic basis;
  • Measure and display stakeholders’ performance against predefined parameters in easy to understand visual representation; and
  • Enable use of field data to provide insights to stakeholders for effective decision making

The Dashboard has been customised and is currently being implemented in Chhattisgarh as “Chhattisgarh State FI & Digital Payments Dashboard” to track banking and BC activities in the State.


  • Motivating Bank Mitras

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    21 Dec 2016

    The RBI already has a system in place that encourages banks to address last mile connectivity issues through a system of Bank Mitras (BMs) or Banking Correspondents who perform basic services for its customers i.e. account opening, small deposits and small withdrawals. BMs, loosely translated as ‘fr