CMO’s office of Government of Meghalaya had an aim towards creating a more efficient petition addressing system. The authority’s idea was to streamline the workflow involving collections of petitions from citizens, assigning it to the concerned department official and resolving the issue.
Fast-Track is a mobile based petition workflow management system developed by CDFI to manage the workflows associated with petitions starting from creation of petitions, assigning it to the concerned department/ personal and finally getting the petition resolved.
The concerned officer who has to resolve the issue
Official who originally posted the petition
Create categories Fast-Track can differentiate between
various petitions, categorize them accordingly
and be given to the official of resolving
issues from that specific category.
Flexible and rich in content capabilities Officials can easily add textual
notes, attach images and documents
and voice messages. Fast-Track has
the ability to convert voice to text for easy
and efficient data entry (English only).
Mobile application Officials have the provision of a
mobile app in order to post the petitions given
by the citizens and review them as well.
Traceability The officials through this app can track
the status of all petitions.
Reporting It provides extensive reporting capabilities
as well regarding the number of petitions,
category wise resolved, pending petitions etc.
Benefit for the stakeholders